Troubleshooting Load Times

When determining the root-cause of latency issues on Curator, using the debug mode for Curator is the fastest way to rule out a number of issues that may be causing slow loading times. This can come from the location of your servers and/or networking issues, custom code, internal Curator issues or slow dashboard load times. Curator's debug mode provides the Curator team with enough information to know where to start looking when addressing these issues. Follow the steps below to view Curator's debug data, and download the debug file and send it to the Curator support team if you have any concerns.

Enabling Debug Mode

1. Login to the backend of your Curator instance (e.g. http://curatorexample.com/backend).
2. Navigate to the Settings > Curator > Portal Settings section from the left-hand menu.
3. Click on the "General" tab at the top of the main page content.
4. In the "Debug" section, turn ON Enable Frontend Debug and click the "Save" button.

Using the Debug Mode

1. Append ?debug=1 to the end of any url (unless there is already a ? in the url, in which case append &debug=1)*
2. Click the arrow on the bottom tray to expand the debug menu, then navigate between the tabs to view the debug output. *NOTE: If you are debugging slow login times, be sure to logout first, and then add the debug parameter to your URL (e.g. http://curatorexample.com/backend?debug=1)

Capturing Debugging Results

1. Once you have followed the Using the debug mode steps above, you can download the results of your debugging session using the export button on the debugging tray:

2. This will output a .iw file which you can send to Curator support for assistance with slow load times.