Sunsetting Trusted Ticket Authentication

Josh Cowan
November 14, 2024

Recently, Tableau has been encouraging the use of connected apps for external applications, instead of using trusted tickets. All of Tableau’s recent embedding features require connected apps. Since this only deals with behind the scenes authentication, there is no impact to the end user. In our effort to remain closely aligned with Tableau, Curator is transitioning to only using connected apps.

Starting in October 2025, trusted tickets will no longer be available with Curator. This follows a similar Tableau goal that, starting in March 2025, all versions of Tableau Server and Tableau Cloud will support connected apps.

To determine if you need to make any changes, you can login to your Curator backend > Integrations > Connections > *select Tableau connection > Embed Authentication. If “Connected Apps” is selected in the dropdown, no changes are needed.

If you need to change to using connected apps, first you will need to make sure you are on a version of Tableau that is 2022.3 or newer. Next, follow the steps below:

Tableau Cloud

  1. If you are using Tableau Cloud, you can easily enable connected apps by going to your Curator Backend > Integrations > Connections > *select Tableau Cloud connection > Embed Authentication and select connected apps from the dropdown. Done!

Tableau Server

  1. If you are using Tableau Server, the first step is to make sure you are using a ServerAdmin role for the service user. Or, if using Personal Access Tokens (PATs), the user that generated the PATs will need to be a ServerAdmin
  1. Once a ServerAdmin is used, then you can enable connected apps by going to your Curator Backend > Integrations > Connections > *select Tableau Server connection > Embed Authentication and select connected apps from the dropdown. 
  1. These steps will automatically create connected apps for any secondary sites being used:


More information about what are connected apps and how they create a more seamless user experience can be found in this article. 

 We will be sending out future reminder emails. If you have any questions or concerns, please do not hesitate to reach out to Curator support at curator@interworks.com.